Transparent Pricing
No hidden fees. No surprises. You'll always know the cost before any work begins. Curly IT works in three ways: one-off support, quoted project work, and ongoing managed IT for businesses.
No Fix, No Fee on repair and troubleshooting call-outs. If I can't fix the problem, you don't pay for that attempt. See the FAQ below for how this applies to correctly diagnosed third-party faults.
Remote IT Support
£65 per hour
No call-out charge, no travel needed
A lot of problems can be sorted without anyone visiting: software issues, accounts, email, viruses and general troubleshooting on a computer, phone or tablet.
On-Site IT Support & Repairs
£99 call-out + parts
Includes the first hour of on-site support
Need help at home or in your business? The £99 call-out includes the first hour of on-site diagnostics, troubleshooting or repair work. Parts are charged separately. If more time is needed, I'll discuss the cost with you before continuing. Installation and project work is assessed individually, with a clear quotation provided before work begins.
Laptop & Workshop Repairs
Quote before work begins
Often more cost-effective than an on-site visit
Many laptop and desktop repairs can be completed more efficiently in the workshop, helping to keep costs down.
Common repairs include:
Project & Installation Work
Quoted per project
No public day rate: every project is scoped and quoted individually
For business WiFi, network installations, cabling, NAS and storage, smart home and larger installations, I don't work to a generic day rate. I assess what's actually needed, then provide a clear quotation covering equipment, installation and configuration before anything is booked in.
Suitable for:
Managed IT Support
Custom monthly plan
Priced around your users, devices, sites and support needs
For small businesses that want ongoing IT support rather than one-off visits, Microsoft 365, device management, security, backup and network support looked after proactively. Every business is different, so I don't publish a generic monthly price; get in touch and I'll put together a proposal based on what you actually need.
Why Choose Curly IT?
Common Pricing Questions
What if the £99 call-out doesn't fix the problem?
No Fix, No Fee applies to repair and troubleshooting call-outs. If I can't resolve what you called about, you don't pay for that attempt. There's no scenario where you're charged £99 and left with the same problem you started with.
Is diagnosing a network or broadband fault always free if you can't fix it?
Not quite, and it's worth being clear about this. No Fix, No Fee means you don't pay if I fail to resolve something that's within my control to fix. If I correctly diagnose a fault that turns out to be outside my control to physically repair (for example a problem with your broadband provider's line, or a hardware failure that needs a manufacturer repair), the diagnostic work has been carried out successfully, so the normal call-out charge applies. I'll always tell you what I've found and what your options are before that becomes an issue.
Do I pay if I decide not to go ahead after getting a workshop or project quote?
No. Workshop, project and installation quotes are given before any work begins, specifically so you can decide with the real cost in front of you. Saying no to a quote costs you nothing.
What counts as "parts extra"?
Physical components only: things like a replacement screen, battery, RAM, or SSD. You'll always be told the parts cost separately before I fit anything, on top of the £99 call-out.
What if my job takes longer than expected?
The £99 call-out includes the first hour of on-site support. If more time is needed, I'll explain the options and agree the cost with you before continuing.
How is project and installation work priced if there's no day rate?
I look at the site, what you need connected or installed, and the equipment required, then provide a single quotation covering the whole job. That way you're pricing the outcome you actually need, not buying blocks of time.
How does managed IT support pricing work?
Managed IT is priced around the number of users and devices, how many sites you have, and the level of cover you need. So there isn't a single published price. Get in touch and I'll put together a proposal for your business.
Not Sure Which Option Fits?
Whether it's a one-off visit, a project that needs quoting, or ongoing managed IT for your business, get in touch and Rob will talk you through the best approach before any commitment is made.