Transparent Pricing
No hidden fees. No surprises. You'll always know the cost before any work begins. Below is a straightforward breakdown of how Curly IT charges for different types of work.
No Fix, No Fee — if I can't resolve the problem, you don't pay for the attempt. No exceptions.
On-Site IT Support & Repairs
£99 + parts
First hour included
Need help at home or in your business? The call-out service covers diagnostics, troubleshooting, repairs and installations.
Laptop & Workshop Repairs
Quote before work begins
Often more cost-effective than an on-site visit
Many laptop and desktop repairs can be completed more efficiently in the workshop, helping to keep costs down.
Common repairs include:
Large Installations & Project Work
From £350 per day
Ideal for larger projects where a full day's work is required
Every project is different, so bespoke quotations are provided based on your requirements and any equipment needed.
Why Choose Curly IT?
Common Pricing Questions
What if the £99 call-out doesn't fix the problem?
No Fix, No Fee applies to every visit. If I can't resolve what you called about, you don't pay for that attempt — there's no scenario where you're charged £99 and left with the same problem you started with.
Do I pay if I decide not to go ahead after getting a workshop quote?
No. Workshop and larger project quotes are given before any work begins, specifically so you can decide with the real cost in front of you. Saying no to a quote costs you nothing.
What counts as "parts extra"?
Physical components only — things like a replacement screen, battery, RAM, or SSD. You'll always be told the parts cost separately before I fit anything, so the £99/£55 rate is purely my time and diagnosis.
What if my job takes longer than expected?
The first hour is included in every £99 on-site visit. If it's going to run over, I'll tell you before continuing so there's never a surprise on the bill — additional time is a flat £55/hr, agreed with you as we go.
Get in Touch for a Free Consultation
Not sure which option applies to you? Get in touch and Rob will talk you through the best approach for your situation before any commitment is made.